Frequently Asked Questions

• Do you accept my insurance?

  • We accept most major insurances. View a list of the common insurances that we accept. If your insurance is not listed we may still be able to see you, please contact the office for further details or submit an online appointment request.

• What if I don't have insurance? Can you still see me?

  • Of course, we see many patients on a self-pay basis.

• Do I need a prescription?

  • New York State allows a patient to directly access Physical Therapy Services without a prescription/referral for either 10 visits or 30 days, whichever comes first.

    After that time frame, we would be happy to refer you to an appropriate physician if you require additional care or further testing.

    Please note that while NYS does not require a prescription for patients to see a Physical Therapist, some insurance companies still require a prescription and/or a referral before they will cover Physical Therapy.

    Before your first visit we will verify your insurance eligibility and benefits and we will find out if you require a prescription, a referral or any authorization to receive Physical Therapy.

• Where are you located?

  • We are conveniently located by Soho and Tribeca, on the northeast corner of Canal and Broadway, above Bank of America and Sleepy's. Our address is 277 Canal Street, 3rd floor. Enter on Canal Street, directly adjacent to the Bank of America entrance. Take the elevator or stairs to the 3rd Floor. We are located within a gym so check in at the front desk of the gym and they will direct you to the Physical Therapy Office.  Our location page includes a map and detailed directions.

• Which train can I take to your office?

  • The N,R,W,Q,6,J,M,Z, are directly accessible at Canal and Broadway, and the A,C,E,1 trains are a few short blocks away. Additionally, we are also served by numerous bus lines.

• What are your business hours?

  • Office hours are by appointment and we are in as early as 7am and as late as 8:30pm.

• What can PT do for me?

  • Physical Therapy can help you recover from an injury, surgery or a chronic medical condition.  PT will help you decrease pain, improve mobility, increase strength and flexibility, and restore function for activities of daily living, work, and athletics.

• What do physical therapists do?

  • Physical Therapists provide evidence-based treatment to help you recover from an injury/surgery, prevent disability or manage a long term health condition. They are licensed health care professionals with extensive clinical knowledge.  They examine, diagnose, and treat movement, musculoskeletal, and neuromuscular disorders.

• What types of treatments will I receive?

  • Treatments will vary depending on your condition and progress, but typically may include:

    • Manual Therapy – May include deep tissue work, range of motion activities and joint mobilization
    • Mobility Activities – Exercises and activities to restore normal movement to your joints
    • Corrective Exercises – Exercises that activate or recruit underdeveloped muscles/patterns needed to correct the way you move
    • Strengthening and Functional Activities – Building on the foundation of corrective exercises, strengthening activities will load these corrected patterns and truly improve your strength and functional capacity
    • Education – You will learn safe exercise techniques for activities you do in therapy and at home or the gym. Additionally, your therapist will discuss other issues including your posture and general health
    • Modalities – Heat, ice, ultrasound, electrical stimulation as appropriate for your condition
• Do you treat my condition?

  • View a list of the most common conditions that we treat.  Please feel free to contact us if you have specific questions regarding your condition at info@cityptnyc.com

• What do I need to bring for my first visit?

  • Bring your:

    • insurance card
    • doctor's prescription (if applicable)
    • reports from recent MRIs, X-rays, or other diagnostics you have had
    • a change of clothes (if applicable)
• How should I dress for PT?

  • Wear comfortable, loose-fitting clothing, allowing easy access to the treatment area. This ensures that the therapist can perform a thorough evaluation.  A t-shirt or halter top is recommended for treatment of the shoulder/neck and shorts are recommended for patients being seen for their knee or hip.  We have a full locker room and showers so you can change once you arrive if necessary.  We will even lend you a lock for use during your session.



Hawaii, from 2010 CityPT Around the World Contest [view all entries]

• What should I expect at my first PT session?

  • During your first session, the therapist will discuss what brought you to therapy, along with your general health and past medical history. Then a physical exam will be performed to gather baseline measurements and identify areas of weakness/dysfunction that need to be treated. The therapist will discuss your current condition and will develop a treatment plan tailored to you. They will also create a home exercise program for you so you can begin working on your problems from day one!

• How long is each session?

  • Treatments sessions typically last approximately 60 minutes.

• How many visits will I need?

  • Physicians usually prescribe 2-3 times a week for physical therapy. For most patients, 3 times a week is recommended for maximum benefit. The number of total visits needed will depend on the severity of your condition and your response to treatment.

• Why CityPT?

  • CityPT is therapist owned and operated and offers the high quality care found in a small private practice, along with the facilities/amenities only found in a large, gym-based private practice.  Click here to see what our former patients have to say.

• Do you offer any other services?

  • In addition to physical therapy, CityPT also offers:

    • Post-rehabilitation Programs
    • Return to Sport Programs
    • Sports Performance Programs
    • Strength and Conditioning Programs

    Additional onsite offerings include: personal training, massage, acupuncture, feldenkrais, gym memberships and martial arts training.

• Is my therapist licensed?

  • Physical therapists (PTs) and physical therapist assistants (PTAs) are licensed by their respective states.

• What is your cancellation policy?

  • Appointments should be changed, or cancelled at least 24 hours in advance. There is a $50.00 charge for missed appointments without giving 24-hour notice or rescheduling within the same business week.

• What is your privacy policy?

  • Our privacy policy can be read here.

• What if my friend or family member does not speak English?

  • Not to worry! In addition to English, our clinical/office staff speaks Spanish, Cantonese, and Mandarin.